Service Department
We are your Local Service Center
We welcome inquiries for electric and traditional bikes in need of some TLC! Note that service cases from bikes not purchased from us are evaluated on a case-by-case basis. Call or text for inquiries.
New eBike Service Schedule:
30-Day Checkup is FREE! Shifting, brakes, and headset adjustments, plus a "safety check" of critical fasteners.
Break-In Service at 200-300 miles - $99 (a $159 value)
This is the prime time to address "break-in" issues to ensure the long term performance and durability of your new bike.
Service Rates
The Summit Service - By quote
A complete tear-down, deep cleanse & rebuild including new parts/accessory installation, suspension service, tubeless/tire liner setup, new tires and grips.
Annual Service + Cleaning - $269
Our BEST VALUE for that NEW BIKE FEEL includes replacement of any worn brake & drivetrain components*, wheel true & tension, bearing lube & adjust, software updates, drivetrain cleanse, frame polish, and a detailed health report on your bike
Twin Tunnels Tune - $129
Ride Happy after we clean & lube your drivetrain, adjust shifting, set up brakes, inspect wheels, perform a safety check, and replace any worn parts by quote.
Safety Check - $39
Quick + affordable service to ensure your bike is safe to ride
*Parts not included. Additional charges may apply for internal hub, cargo, and hub-motor bikes.
Á la Carte Menu
Flat Repair - $20 - 75
Tubeless Setup - $50 per wheel
Tannus Tire Liners - $50 per wheel (Excludes liners + tubes)
Battery Health Diagnostic - $39
Bosch Software Update - $29
Suspension Service - $80
Shock air can service, lube, seal replacement*
Fork lower leg & air spring service w/ new fluids & seals* - $120
Full damper rebuilds by quote
Our Brands
Service Partner
FAQs
If I make an appointment for a certain day, does that mean my bike will be ready that day?
While this occasionally does happen, we are unable to guarantee same-day turnaround on service appointments. In special circumstances where urgency is important, we'll do our very best to make that happen. Feel free to reach out to discuss your specific needs in more detail, we love to problem solve!
When I drop my bike off, will you be able to give me an estimated timeline for when it will be ready?
We can certainly make an educated guess, though sometimes our technicians discover other areas needing attention once they have your bike in the stand. With access to service parts less reliable currently, this also adds an element of uncertainty (more on that below).
Can I drop my bike off earlier than my appointment date?
Yes, indeed. We recommend dropping your bike off the day prior to your service appointment if possible. Due to space constraints we kindly ask that you refrain from dropping your bike off days in advance, though we understand that life scheduling can be tough!
I think the issues happening with my bike should be covered under warranty. What should I do?
We can help with that! Our service team will work with the correct vendor to source replacement parts and submit warranty claims if that indeed ends up being the case.
How will I know when my bike is ready?
We will send you a text when your bike is ready to roll. If you prefer a different method of communication, just let us know!
Do you offer any service specials?
Yeah! We occasionally offer off-season service specials. Be sure to subscribe to our e-newsletter list so you're in the know!
What else should I know?
As you might have heard, the supply chain is a little wonky in the bike world these days. We are proactively working to keep common repair parts in stock, though availability can be spotty. We appreciate your patience if your bike's service turnaround time may be longer than usual